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Open PinGate from the Start menu or the PinGate icon next to the clock. On the PIN card choose "Forgot your PIN?", confirm with Windows Hello, then set a new PIN.

If Windows Hello is not set up on this PC, uninstall and reinstall PinGate. This removes its settings and the list of locked apps.

Microsoft Store apps and desktop programs that you start on this PC. PinGate cannot lock parts of Windows itself, such as File Explorer, Start, the taskbar or the sign-in screen, and it cannot lock itself.

• Check that PinGate is running: its icon is next to the clock.
• Check that protection is not paused: while paused, the icon's menu says "Turn protection back on".
• Check that the app's switch is on in Locked apps.
• After you unlock an app, it stays open until you close it, or until Windows locks if "Lock apps again when Windows locks or sleeps" is on.
• Apps that run as administrator cannot be locked.

The first 4 wrong PINs in a row are free. Then PinGate makes you wait: 30 seconds, then 1, 5 and 15 minutes. The right PIN starts the count again. Settings > Activity shows the wrong attempts with the time and the app.

PinGate keeps other people at a shared PC out of your apps. It is not a security boundary: someone with an administrator account, or who can end PinGate in Task Manager, can get around it. Use a separate Windows account for each person if you need more.

Click the PinGate icon next to the clock with the right mouse button. "Pause protection for 15 minutes" and "Turn off PinGate" ask for your PIN first.

Yes, if you choose it during setup. You can change it in PinGate Settings > Startup. Windows can also turn it off in Windows Settings > Apps > Startup.

Windows Settings > Apps > Installed apps > PinGate > Uninstall. Windows removes all of PinGate's data.